Finally Canceled At&t Uverse
- July 24th, 2010
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I have been trying to cancel Uverse for some time now. Reason being I spend a lot of time surfing my TEN THOUSAND channels, and can’t find anything I want to watch. I like about 3 shows, the news, Jeopardy, and Boston Sports. I can Hulu the 3 shows. I built an antenna out of coat hangers with which I get HD reception (more on that later), so I can get the news and Jeopardy from that. Boston Sports is a crap shoot anyway. Even if they are playing a local sports team I have to hunt for some obscure channel that I didn’t even know existed. The superbowl and the world series will be on network TV, so the coat hangers have me covered there as well. Now Im free to work on my home dvr, and read books instead of surfing the channel listings for something that looks interesting.
Anyways, At&t’s main number is only operable during weekdays. Ive been pretty busy at work lately so I haven’t had a chance to call and cancel. I figured I would check out their website and see if they take calls on Saturdays. Well, At&t’s main site has text that reads “contact us” but it is not hyperlinked! How crazy is that. Arguably the largest communications company in the world. They allow more people to contact other people than any other organization on earth, but contacting them is asking too much. Alas, I digress. So I decide to login using my account user name and password thinking perhaps there is a way to cancel my TV service via their webpage. I’m sure people can sign-up, so maybe they can cancel too. Not the case. You can modify your plan, so I figured i would check that out. Here’s a screenshot of the page that I was given when I chose to modify my TV service:

Check out yellow oval area I highlighted. See the cut off text there? Apparently the largest communications company on earth can’t hire a half decent AJAX developer (this menu was poped-up via an AJAX lightbox). When I looked closer I noticed that the cut off text seemed to be the tops of numbers. This is promising! When I hovered over that text I could just barely get my pointer to change to the I bar. So I highlighted these half numbers and copy and pasted them. 1-877-252-1717. WOW! I thought, A hidden phone number easter-egg on the website of the largest communications company on Earth. What could it be? A direct link to the President? Telephone access to the NSA’s databases? Being the adventurous person I am I gave it a call. I was shocked and somewhat frightened when I immediately got a person on the other line. Unfortunately this person didn’t know anything about the countries deepest secrets, but they were able to quickly cancel my cable TV service.
